Privacy Policy
How Core Grid Systems collects, uses, and protects your personal information in the course of our specialized building installation services.
Information We Collect
Business Contact Information
- Company name and business contact details
- Project manager and technical contact information
- Professional email addresses and phone numbers
- Business addresses and site locations
Project-Specific Data
- Building specifications and architectural drawings
- Technical requirements and performance criteria
- Site access information and security requirements
- Installation schedules and project timelines
- Progress photos and documentation
Technical and Compliance Data
- Testing results and performance measurements
- Certification requirements and regulatory compliance data
- Quality assurance records and inspection reports
- Warranty registration information
Website and Communication Data
- Email correspondence and inquiry details
- Website usage information (pages visited, time spent)
- IP addresses and browser information for security purposes
- Contact form submissions and scope review requests
How We Use Your Information
Primary Business Purposes
- Service delivery: Planning, executing, and managing installation projects
- Quality assurance: Ensuring installations meet specifications and regulatory requirements
- Project communication: Coordinating with project teams and stakeholders
- Documentation: Creating compliance records and certification packages
- Customer support: Providing ongoing support and warranty services
Legal and Regulatory Compliance
- Meeting building code and safety regulation requirements
- Maintaining records for regulatory inspections
- Supporting insurance claims and liability documentation
- Compliance with health and safety reporting obligations
Business Operations
- Improving our services based on project outcomes
- Internal training and quality improvement processes
- Invoice generation and payment processing
- Risk assessment and insurance purposes
Information Sharing and Disclosure
Project Stakeholders
We may share relevant project information with:
- Main contractors and project management teams
- Architects, engineers, and technical consultants
- Building control officers and regulatory inspectors
- Material suppliers and specialist subcontractors
- Insurance companies and warranty providers
Service Providers
- Testing laboratories for performance verification
- Certification bodies for compliance documentation
- Cloud storage providers for secure data backup
- Professional advisors (legal, accounting, insurance)
Important: We never sell personal information to third parties or use it for marketing purposes unrelated to our specialized installation services.
Data Retention
| Information Type | Retention Period | Purpose |
|---|---|---|
| Project documentation | 15 years minimum | Warranty obligations and building lifecycle support |
| Compliance certificates | Permanent retention | Regulatory requirements and building ownership transfers |
| Contact information | Duration of business relationship + 7 years | Ongoing support and legal requirements |
| Financial records | 7 years | Tax and accounting compliance |
| Website analytics | 2 years | Service improvement and security monitoring |
Data Security
Technical Safeguards
- Encrypted data transmission and storage
- Secure cloud storage with enterprise-grade protection
- Regular security audits and vulnerability assessments
- Multi-factor authentication for system access
- Regular data backups with secure off-site storage
Organizational Measures
- Staff training on data protection and confidentiality
- Access controls limiting data access to authorized personnel
- Confidentiality agreements with all team members
- Incident response procedures for security breaches
- Regular review and update of security policies
Your Rights
Access and Correction
- Access: Request copies of personal information we hold about you
- Correction: Update or correct inaccurate information
- Explanation: Understand how your information is being used
Limitations
Please note that some information cannot be deleted or modified due to:
- Legal and regulatory retention requirements
- Building warranty and lifecycle obligations
- Insurance and liability protection needs
- Ongoing project commitments and certifications
Making Requests: To exercise your rights or ask questions about your data, contact us at info@systems.coregrid.site with "Privacy Request" in the subject line.
Cookies and Website Technology
Essential Cookies
- Session management and security
- Form submission and inquiry processing
- Basic website functionality
Analytics
- Understanding how visitors use our website
- Improving user experience and content
- Monitoring website performance and security
We do not use tracking cookies for advertising or share analytics data with third parties for marketing purposes.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Update the policy on our website
- Notify active project contacts via email
- Provide a summary of key changes
- Allow time for questions before implementation
Continued use of our services after policy updates constitutes acceptance of the revised terms.
Privacy Questions or Concerns?
If you have questions about this privacy policy, how we handle your data, or wish to exercise your privacy rights:
Email: info@systems.coregrid.site
Subject Line: "Privacy Policy Inquiry" or "Privacy Request"
We're committed to transparency and will respond to all privacy inquiries within 5 business days.